| Billing FAQ
Administrative FAQ
What are the acceptable payment methods?
We currently accept Visa, MasterCard, American Express, and
Discover through paypal.
Will I automatically receive monthly statements?
We will automatically send out monthly statements via email.
These statements will contain a summary of your active
services,
charges, and payments.
Will I receive paper statements via postal mail?
We do not provide paper invoices at this time. You will receive
email invoices which you can print and archive for future
reference.
What other billing communications can I expect
to receive?
We will send out late notices, credit card expiration notices,
declined credit card notices, and other pertinent billing
information that may apply to your account. It is important
to always keep your email address in our system current in
order to receive these important messages.
If I exceed the bandwidth included with my plan, how
will I be billed?
Our systems will automatically track the bandwidth you have
used with your plan. If it is deemed that your account
has exceeded its limits, you will be charged accordingly
on your
next billing cycle. Your monthly statement will also include
summarized information about your overages.
If I don’t pay my bill, will my services
be suspended?
We will make reasonable efforts to contact you and collect
payment before we take any action. If we are unsuccessful
in collecting payment from you, your services will be suspended
until payment is received. A setup fee may be required
to re-activate your service.
Do I have to sign a long term contract to become a customer?
You
do not have to sign a long term contract, but you do have
to agree to our Terms of
Service in order to use any of our services. Our Terms
of Service is essentially a month-to-month contract which
automatically
renews unless services are cancelled.
If I cancel, will I be entitled to a refund?
No,
we do not issue refunds for pre-paid services. If you wish
to cancel, you must do so before the next billing period.
How
long will it take to get my account setup?
We keep a significant inventory of servers and components
that are readily available for provisioning. Once your
first
payment is received, we will typically provide login information
within a few hours. If we cannot provide
you with service within 24 hours, we will contact you and
provide an estimated time frame
Will you register my domain names for me?
Yes, we will register domain names for you. Please select
that option when you sign-up. Domain name fees do apply
for this service.
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